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Quality Policy

Our commitment to client satisfaction, qualified professionals, controlled workflows and continuous improvement under ISO-based quality systems.

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Our commitment to quality

At AbroadLink, quality is not treated as a final check at the end of a project. It is part of how we select professionals, define workflows, manage deadlines, use technology and communicate with clients.

Our Quality Policy reflects this approach and supports our work as a translation company serving international organisations across sectors such as medicine, medical devices, dentistry, pharmacy, information technology, marketing and industrial equipment.

A quality system based on recognised standards

AbroadLink's management is committed to implementing a Quality Management System based on ISO 9001 for quality management, ISO 17100 for translation services and ISO 13485 for medical devices.

This framework helps us deliver translation and localization services through documented processes, qualified resources and a clear focus on client requirements.

What our Quality Policy covers

01Client satisfactionWe aim to provide services that meet our clients' requirements, expectations and communication needs across languages and markets.
02Qualified professionalsOur work depends on specialised professionals who understand their roles, responsibilities and the requirements applicable to each client and project.
03Controlled workflowsDefined workflows allow us to manage translation projects consistently, from preparation and linguistic production to review, quality assurance and delivery.
04Technology and innovationTechnological innovation is part of our long-term strategy. We use language technologies to improve consistency, efficiency and control while keeping quality at the centre of the process.
05Timely deliveryOur quality approach includes a commitment to balancing time and quality, helping clients meet international communication, launch and documentation deadlines.
06ConfidentialityConfidentiality is one of the principles included in our business philosophy, supported by non-disclosure agreements and responsible handling of client information.
07Continuous improvementWe are committed to improving our workflows and technical resources so that our services remain reliable, efficient and aligned with client needs.

Download the full Quality Policy

The full Quality Policy is available as a PDF for clients, partners and stakeholders who want to understand the quality principles behind AbroadLink's translation services.

Download Quality Policy

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